Shipping & Returns
We ship only in Canada.
Our shipping is free.
A 25% restocking fee will be charged on all returned goods.
Our online inventory system is updated daily, but as with all inventory systems errors in data entry can occur. If for any reason we are unable to fill your order as it was placed we will contact you before we process the order. It is important to give us contact information for where you will be available in case this issue arises.
Orders placed online are processed either the same day or the next day excluding Saturday’s, Sunday’s and holidays. We must have our packages to the post office before 4:00 so any orders not able to be processed before 2:00 will usually ship the following day.
It is very important when entering your shipping address that you choose a location that someone will be able to receive your package. If no one is available then a pickup notice will be left telling you where you can pick up at your local postal outlet. It is your responsibility to pick up your package if this occurs - any items returned to us for non-delivery will not be refunded.
We will try and pack your items into as small of a package as we can. This means we may fold larger items or adjust the packaging to fit. If this is the case we will take great care to ensure your items are not damaged and will arrive to you in good condition.
If damage occurs during shipping it is important for you to let us know as soon as possible. Depending on the damage we may need you to keep or photograph the packaging for us to submit to the insurance company.
Returns must be authorized.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
Refunds will only be issued to the original credit card that you use when placing your order.
The customer can make the necessary arrangements to have the products shipped back to our warehouse. Once the items are returned to our warehouse and are in good working order, in their original packaging, we can issue a credit for the item.
Returns must be received unused and in original packaging in saleable condition.
Returns or exchanges are only accepted within 30 days of invoice for items in new, unused condition.
Purchaser is responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to Purchaser.
All damaged and or defective items are to be reported to customer service within 7 days from the date the product is received.
While Canada Post gives an estimate on shipping time there are no guarantees that your package will arrive on any specific date. Always place your orders in advance to ensure enough time for it to arrive for your party.